Privacy Policy

 

Beguile Traders and its affiliates and subsidiaries (collectively, “SilverSkin”, “we”, “us” or “our”) respects your concerns about privacy and values the relationship we have with you. This Global Privacy Policy (“Policy”) describes the types of personal information (“information”) we collect about our customers online through our website “www.silverskin.in”, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

 

This Privacy Policy is an electronic agreement formed under the Information Technology Act, 2000 and the rules and regulations made there under (as amended till date) including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 & the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require any physical or digital signatures to make the terms of this policy binding. This privacy policy is a legally binding document. The terms of this privacy policy will be effective upon your use of our Platform /service. Please read this policy carefully, together with our Terms of Services 

 

This Privacy Policy applies to our website “www.silverskin.in”, and its associated subdomains (collectively, our “Service”) alongside our application, “SilverSkin”. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

 

PLEASE REVIEW THIS POLICY CAREFULLY.

 

When you submit information to or through the Website (as defined below), you agree to the collection and processing of your information as described in this Policy. By using the Website, you accept the terms of this Policy and our Terms of Use (which can be found at support@silverskin.in), and agree to our collection, use, disclosure and retention of your information as described in this Policy.

 

In order to exercise any of your rights described herein, you can contact us using the details at in the Contact Us Section

 

How We Collect Your Information

We may obtain information about you from various sources. We may collect information when you purchase goods or services from us, provide it to us at online on our website located at Silverskin.in , via our social media pages, at one of our events or if you contact us by telephone, e-mail or support@silverskin.in.

 

Our products are available for sale online. Unless otherwise indicated at the time that you provide your information, any information collected in our reseller’s stores or department stores is not provided to us. This Policy does not address any data collection by any of our retail partners. When you visit our Website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

The kinds of personal information we may collect are set out in this Policy.

 

Information you provide

You may choose to provide information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our Website or via our social media pages. The types of information you may provide to us include:

  • Contact information (such as name, postal address, email address, mobile or other phone number)
  • Age and date of birth
  • Gender
  • Payment information (such as your delivery address and billing address)
  • Purchase history
  • Account information (e.g. user ID)
  • Product preferences and feedback
  • Location information
  • Information in relation to product complaints (includes reaction to skin, your ethnic origin and allergies)
  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
  • Device information provided to us through the type of device you use when you visit our Website and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system
  • Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network)
  • Information Collected Automatically

    When you visit our Website, view or click on our online advertisements (including our advertisements on third party websites), or visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you visit our Website, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

    We use CCAvenue by Infibeam Avenues Limited for payment, analytics, and other business services. CCAvenue collects identifying information about the devices that connect to its services. CCAvenue uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about CCAvenue and its privacy practices here.

    How we use the information

    We may use the information provided to:

  • Send you promotional materials or other communications, in accordance with your communication preferences
  • Provide products and services to you
  • Process your payment and/or gift card transactions
  • Create and manage your online account, including access to your online and in-store purchase history
  • Assist with product selection
  • Respond to your inquiries
  • Tailor ads displayed to you on our Website and elsewhere to your interests and history with us
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
  • Operate and communicate with you about our social networking applications
  • Operate, evaluate and improve our business (including developing new products and services)
  • Improve our current products and services; manage our communications; analyze our products; perform data analytics; and perform accounting, auditing and other internal functions
  • Protect our systems and infrastructure from security risks
  • Comply with applicable legal requirements, relevant industry standards and our policies
  • As otherwise required, authorized or permitted by applicable laws.
  • If we use your information in ways not mentioned here, we will let you know in advance.

    Technologies that we use

    Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Website.

    In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our Website and the IP address of the device you use to connect to the Internet.

    To control which web servers collect this information, we may place tags on our webpages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

    How we use information collected automatically

    We may use the information collected through automated means on our Website for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the Website, to tailor ads displayed to you on our Website and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which notice is provided at or before the time of collection.

    Information We Share

    We do not rent lists or sell or otherwise disclose information we collect about you, except as described here. We may share your information with:

  • Our affiliated legal entities
  • Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfil orders and provide web hosting, advertising and marketing services.
  • In addition, and notwithstanding any other provision herein, we may retain and disclose information about you (a) if we are required to do so by law or legal process; (b) to law enforcement authorities or other government officials; or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

    We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets, including in connection with a merger, acquisition, reorganization, liquidation, change in control or other sale by or of us or any affiliated entity (in each case whether in whole or in part). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

    Your Rights and Choices

    We offer you certain choices in connection with the information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, please contact us in the manner specified below.

    Email Opt-Out

    You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below.

    Social Networking Application Opt-Out

    To remove or delete our social media applications from your social networking account, follow the instructions from the particular social network.

    Access and correct your information

    You have the right to request access to, or corrections of, any personal information which we hold about you. We will respond to all access or corrections requests promptly, and in accordance with applicable laws. If you would like to make an access or correction request, you should submit your request using our contact details in Section 19 of this Policy below.

    Children’s Privacy

    Our Website is not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen on our Website. If we become aware that we have inadvertently received information from a visitor under the age of sixteen on our Website, we will delete the information from our records.

    Storage of Information / Data Transfers

    Shopify is based in India and operates an international online business. As a result, your information may be transferred to, stored at or processed in other countries, including Canada, the United States, Australia, Germany, France, Hong Kong and United Kingdom and other countries which may not have equivalent privacy or data protection laws. However, regardless of where your information is transferred, we will protect it in accordance with this Policy and applicable law.

    Information Security and Data Retention

    We use physical, technical, organizational and administrative safeguards to help protect your information from unauthorized access or loss. For example, we use technology like encryption to protect sensitive information (such as your name and address) during transmission. However, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us. We will retain your information for as long as the information is needed for the purposes listed herein and for any additional period that may be required or permitted by law.

    Information Security and Data Retention

    We use physical, technical, organizational and administrative safeguards to help protect your information from unauthorized access or loss. For example, we use technology like encryption to protect sensitive information (such as your name and address) during transmission. However, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us. We will retain your information for as long as the information is needed for the purposes listed herein and for any additional period that may be required or permitted by law.

    Third Party Websites

    Our Website may contain links to other third-party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Website to other websites, or references to products, services or publications other than those, do not imply the endorsement or approval of such websites, products, services or publications.

    Updates To Our Privacy Policy

    This Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. Any changes to this Policy will be posted to this page so you are always aware of the information we collect and how we use it. Accordingly, please refer back to this page frequently as the Policy may change.

    Monitoring and Enforcement

    Dispute Resolution & Recourse: SilverSkin shall define and document a cyber-incident management program which addresses the data protection & privacy related incidents at a time where there is reasonable information to infer or believe that any information data associated with the operations of this website has been breached. The incident management program includes a clear escalation path up to the executive management, legal counsel, and the board based on type and/or severity of the data breach. It shall define a process to register all the incidents/complaints and queries related to data breach. SilverSkin shall perform a periodic review of all the complaints related to data breach to ensure that all the complaints are resolved in a timely manner and resolutions are documented and communicated to the data principals. An escalation process for unresolved complaints and disputes which shall be designed and documented and the Communication of privacy incident/breach reporting channels and the escalation matrix shall be provided to all data providers.

    Dispute Resolution & Escalation Process for Employees: Employees with enquiries or complaints about the processing of their personal information shall first discuss the matter with their immediate reporting manager. If the employee does not wish to raise an inquiry or complaint with their immediate reporting manager, or if the manager and employee are unable to reach a satisfactory resolution of the issues raised, the employee shall bring the issue to the attention of the Grievance Officer.

    Dispute Resolution & Escalation Process for Customer/Third Party: Customers/Third Party with inquiries or complaints about the processing of their personal information shall bring the matter to the attention of the Grievance Officer in writing. Any disputes concerning the processing of the personal information of non-employees shall be resolved through arbitration.

     

    Data Grievance Officer

    In accordance with Information Technology Act, 2000 and rules & regulations made thereunder, the name and contact details of the Grievance Officer are provided below:

    Name

    Ajay Singh Ranote

    Address

    D-185, Prosperity Square, Phase 8B,

    Sahib Zada Ajit Singh Nagar, Mohali, Punjab. 160055

    Email

    support@silverskin.in

    Contact No.

    9875920693

    If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above or write to us at  support@silverskin.in